Dear Player,
  • Intralot is no longer selling instant lottery tickets including Lucky Scratchies. All online games have ceased operating.
  • Registered online players can access their accounts and can withdraw all winning amounts. In accordance with Anti-Money Laundering legislation players are not permitted to cash out deposited amounts. Any deposited amounts will be refunded via your nominated preferred method being either to your nominated bank account or by cheque to your nominated postal address. Please ensure your bank details and address details are up to date for the purposes of refunding winning and deposited amounts.
  • From 31 January 2015 to 2 March 2015 winning instant lottery tickets can be claimed at existing Authorised Retail Outlets in accordance with the approved Lottery Rules. As a reminder:
    • prizes of up to $1,000 are payable at the retail outlet;
    • prizes between $1,000 and $4,000 may be payable at the retail outlet at the retailer’s discretion. A retailer may direct a player to Intralot in cases of these winning prizes;
    • all prizes in excess of $4,000 must be collected at Intralot’s registered office at 299 Williamstown Road, Port Melbourne, Victoria 3207 and are payable by cheque. All prizes of $10,000 or more are subject to a two week waiting period. Photo identification of the player will also be required in these instances.
  • From 2 March 2015 all winning instant lottery tickets must be claimed by posting your ticket(s) to Intralot Australia, P.O. Box 690, Port Melbourne, Victoria 3207 or in person at Intralot’s office at 299 Williamstown Road, Port Melbourne in accordance with the approved Lottery Rules.
  • On behalf of Intralot Australia, thank you for your loyal support of Intralot and its lottery products since we started operations in Australia in 2008.

If you have any questions please contact the Intralot Australia Customer Service Centre on 1300 760 935.